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Update Regarding COVID-19

To The SmallHD Community,

As COVID-19 continues to impact each of our lives, SmallHD is following local North Carolina ordinance and guidelines set by the World Health Organization. As of June 1, 2020, SmallHD offices are fully open and operational

To best protect the health of our customers and employees, SmallHD has implemented the following precautions:

  • Provide gloves and masks for all employees, which are worn at all times and changed frequently

  • Require social distancing of at least 6ft/2m at all times for employees
  • Install plexiglass panels between workstations for extra protection
  • Wipe products clean prior to packaging
  • Implementation of additional measures that allow employees to be transparent about their health

Creative Solutions LA Reopens for In-Store Pickup

Beginning Monday, August 17th, CSLA will begin receiving customers for modified in-store appointments Monday - Friday, 8:00AM to 5:00PM, hours subject to change as we are following local ordinances. In compliance with county regulations we will be implementing the following safety measures for in-store appointments:

  1. Customers will enter through the showroom door as space allows. We will allow a maximum of 4 customers into the showroom at one time.
  2. Demos and Kit Builds must be scheduled in advance by calling (855) 205-5510.
  3. Masks must be worn at all times and 6ft distancing practices will be in place.
  4. Our team members will utilize fresh PPE for each customer interaction and iPads and other business tools will be sanitized after each use for your safety.

To place your order online to be picked up at CSLA, select “Pickup My Order at CSLA” at checkout, or call us at (855) 205-5510 to place an order and we will contact you to schedule a pickup time.

If you have a product that needs repair, you are more than welcome to drop it off for paid shipment to our primary facilities. An RMA form must be completed and an appointment must be scheduled prior to arrival. Email support@teradek.com / support@woodencamera.com / support@smallhd.com for details. 

Further Support Resources:

  • Our product specialists are available to speak with you to find a solution for your next project. They can be reached by phone at (888) 941-2111 or by email to sales@cs.inc.
  • Our support team is available at support@smallhd.com to provide you with the support you need during these challenging times.
  • To shed some positivity, please join us on social media to share the impacts of the continued creative spirit. We are continually inspired by our customers, so if you have a story to share, reach out to our marketing team at marketing@cs.inc or simply tag @smallhd.

Stay safe,

SmallHD

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