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Shipping Policy

Purchaser will be given the choice of shipping methods at time of checkout. Shipments over $299 in value are sent requiring a signature at delivery unless otherwise specified and are FOB SmallHD, Cary, NC. Orders are only shipped on weekdays. International delivery speed may vary due to customs delays.  Payment of taxes and duties are the responsibility of the recipient. SmallHD is not responsible for shipping delays caused by weather or other delays imposed by third party shipping companies at time of shipment. Please refer to the provided tracking information for accurate delivery times.

Free U.S. Ground Shipping only valid for the continental 48 States. Excludes Alaska, Hawaii, Puerto Rico and the other U.S. territories.

The risk of any damage to the Goods shall pass to you on dispatch from the premises of the Company or, where the Goods are to be collected by you, on you collecting the Goods from the Company. To be clear, the risk of damage or loss passes to you when the shipment leaves our facility. If in an unfortunate circumstance the shipment is damaged or lost during transit, you have the option of filing a claim with the shipping company (whether it is insured or not) and the shipping company may decide to pay or refuse the claim. We have no control over that decision, but we are happy to provide assistance in gathering any documentation (such as a copy of the Commercial invoice) that may be needed for this process through our support department.