Repair Terms and Conditions
Please read the Repair Terms and Conditions carefully. By submitting your product to Creative Solutions Division Inc. [Teradek LLC, SmallHD LLC, Wooden Camera LLC], you agree that these Repair Terms and Conditions will govern the repair of your product by the Creative Solutions Repair site. If you do not agree to these terms and conditions, do not submit your product to Creative Solutions.
- Repair Service. Creative Solutions will repair your product once it arrives on campus as described and the customer will be responsible for the charges on the payment request link (unless such estimated charges are subsequently revised with your written or oral consent). A link will be provided at the completion of the repair. When the product is covered by warranty or an extended warranty, Creative Solutions will perform repairs under the terms of such warranty or extended warranty, provided that you have presented satisfactory proof of the product's eligibility for such repairs. You will be responsible for any additional charges applicable under or beyond your product's warranty or extended warranty contract, including any applicable tax, added services, non-warranty parts or additional items for purchase.
- Subcontractors. Creative Solutions may subcontract with other service providers for the repair of your product.
- Payment. Unless your product is repaired under warranty or extended warranty without any charge, you will promptly pay Creative Solutions the charges identified on the invoice/payment link including shipping charges and any additional charges subsequently agreed to by you. Your payment is due before the product will be returned to you by Creative Solutions. Unless specified otherwise, the amount includes all parts, labor, any transportation required for the repair of the product or its return to you, and any applicable tax. You may, in Creative Solutions’s sole discretion, be responsible for the diagnostic/troubleshooting fees, plus any applicable taxes and import fees.
- Estimates. Estimates need to be requested at time of RMA request. If Creative Solutions inspects your product, provides an estimate for you, and you do not authorize Creative Solutions to undertake the repairs you will be responsible to pay for return shipping of the unit back to you. If Creative Solutions determines, while inspecting your product, that repairs are needed due to failures of parts that are neither supplied by the distributor nor distributor branded or are needed due to damage caused by abuse, misuse or mis-applications, Creative Solutions reserves the right to return the product to you without repairing it, and may hold you responsible for the diagnostic/troubleshooting fee plus any applicable shipping charges, added services and tax.
- Unanticipated Labor/Parts. If the requested repairs require labor and/or parts not specified on the initial estimate, Creative Solutions may revise the estimate. If you do not agree to revised charges, Creative Solutions may return your product unrepaired and hold you responsible for diagnostic fees, shipping charges, added services, and applicable taxes. The item will only be returned after these charges are paid.
- Parts. Creative Solutions may use new, used, or reconditioned parts. Replaced parts become Creative Solutions property, and replacement parts become your property upon payment. To the extent permitted by law, you waive any right to receive replaced parts. If required by law, you agree to pay the additional cost of returning replaced parts.
- Disclaimer of Warranty. Repairs under warranty are governed solely by warranty terms. Repairs outside warranty are warranted for ninety (90) days against defects in materials and workmanship unless otherwise specified. This warranty is exclusive and in lieu of all other warranties.
- Limitation of Liability. To the maximum extent permitted by law, Creative Solutions is not liable for indirect, incidental, or consequential damages. Liability shall not exceed payments received for services.
- Backup of Data and Information. Creative Solutions is not responsible for loss or corruption of data. Back up and remove confidential information before submitting your product.
- Abandoned Product. Products unpaid or unclaimed within sixty (60) days may be deemed abandoned and disposed of according to law.
- Installation Services. You represent that you have the legal right to copy and install software and authorize Creative Solutions to perform such services.
- Complete Agreement. These Terms and Conditions exclusively govern repair services. No other terms apply.
- Personal Information. Creative Solutions may collect and use personal data as necessary to perform services.
- Governing Law. This Agreement is governed by the laws of the State of California, with venue in Orange County, California.
- Notices for California Consumers. California consumers are entitled to statutory repair rights and estimates under applicable law.
- Certified Repair Centers (CRC). CRCs are independent entities. Creative Solutions is not responsible for disputes or damages related to CRC services.